Sky Glass App Download and Installation Guide

First identify your device, then follow its section. Have an active trial or subscription, a working internet connection and the account details supplied by support.

Your player may ask for a username and password, a server address, a playlist link or portal information. The correct format depends on the app. Keep those account details private.

What You Need Before Starting

Your player may ask for a username and password, a server address, a playlist link or portal information. The correct format depends on the app.

Checklist for Setup

  • An active trial or subscription.
  • A working internet connection.
  • The account details supplied by support.
  • Your supported device and its remote or controls.
  • Access to the appropriate application store or installation settings.
  • Enough storage for the application.

Account Details

Depending on the player, your details may include:

  • Username
  • Password
  • Server address
  • Playlist link
  • Portal information

Keep those account details private

Enter them only in the application intended for your setup. Do not post passwords publicly when asking for help.

Choose Your Device

DeviceSetup route
Firestick and Fire TV CubeSky Glass app through Downloader
Android TV, Google TV, Android box, phone or tabletAndroid app route
Formuler box and MYTVOnlineAndroid device section below
Samsung, LG, Sony, Hisense, TCL and Philips smart TVsSupported TV player
iPhone, iPad and Apple TVSupported iOS or tvOS player
Windows and MacSupported desktop player
RokuSupported Roku player, if available for the model
MAG box and Enigma2Model-specific setup from support

Availability depends on the model, operating system and region.

Device Setup for Sky Glass

Select your device to view the matching setup steps.

Firestick and Fire TV Cube

Downloader code · Firestick & Fire TV Cube

9557305

Open Downloader by AFTVnews, enter this code, then install the supplied app. The code is for download only — it does not activate a trial or subscription.

  1. 1

    Open Downloader and allow the permissions it needs. If Fire TV prompts you to permit app installation through Downloader, follow its on-screen settings.

  2. 2

    Enter 9557305 in Downloader.

  3. 3

    Follow the prompts to install the Sky Glass app. If the code opens an unexpected destination, stop and confirm it with support.

  4. 4

    Open the installed app and allow its necessary permissions.

  5. 5

    Choose Add Playlist and enter the details provided by support exactly as supplied.

  6. 6

    Save the playlist, allow it to load and test a stream.

9557305 is the Sky Glass Downloader code for the app. It is not your account password or subscription activation code.

Get Firestick Setup Help

Sky Glass Username and Password Help

Type your username and password exactly as supplied. Check capital letters, punctuation and spaces at the start or end of a field. If the player also asks for a server address, enter the corresponding address supplied for your account.

A playlist link or portal setup uses different fields from a username and password login. If you are unsure which screen to choose, send support the app name and a description of the screen, without posting your password publicly.

Common Installation Problems

The app will not install

  • Check device compatibility, free storage, the download and any installation permission requested on screen.

The login is rejected

  • Recheck the details and make sure you chose the correct login method for the player.

The playlist does not load

  • Confirm that the device is online and the account is active. Close and reopen the player after checking the entered details.

Playback pauses

  • Try another stream. If several are affected, test a stronger Wi-Fi connection or Ethernet where practical and report whether the problem affects all streams.

A player requests payment

  • Check whether this is the player developer's separate activation charge. Paying that charge does not create an IPTV subscription.

Installation FAQs

The code supplied for compatible Firestick and Android setup is 9557305.
No. You need active account details as well as the app.
That depends on its model and app store. Choose one supported player from the smart TV list, then provide its MAC address and key to support.
Send your device model, app name, exact error and the step where you stopped. Do not send payment-card information.

Need Help Completing Installation?

Tell us which screen you are setting up and where the process stops. This helps the team provide relevant instructions.

Get Device Setup Help